Shipping policy

At RenovLab, we work to get your order to you as quickly and reliably as possible. This policy explains how order processing, shipping times, costs, and tracking work.

1. Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

You will receive a confirmation email with your tracking number once your order has been dispatched.

2. Shipping Times

Estimated delivery times after dispatch:

United Kingdom: 5–9 business days
Western Europe: 6–10 business days
Rest of Europe: 7–12 business days

Please note that these are estimates. Delivery times may vary due to customs processing, carrier delays, high-demand periods, or other factors outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Orders over $50 qualify for free shipping.

4. Customs, Duties and Taxes

For orders shipped within the European Union, applicable duties and taxes are handled in accordance with current EU import regulations. Any duties or taxes that may apply will be displayed at checkout or communicated before delivery where required.

5. Order Tracking

Once your order ships, you will receive a tracking number by email. You can track your order at any time here: https://tryrenovare.com/apps/track123

If you have not received tracking information within 5 business days of your order confirmation, please contact us.

6. Incorrect Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us within 1 hour of placing your order (see our Cancellation Policy).

7. Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us and we will work with the carrier to locate it or arrange a suitable solution.

8. Contact

For any questions about shipping or your order, contact us:

RenovLab
Email: support@renovlab.com
Monday – Friday: 9:00 AM – 6:00 PM