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RenovLab

Refund policy

Return and Refund Policy — RenovLab

1. General Information

At RenovLab, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a return and refund policy in accordance with the consumer protection regulations in force within the European Union.

2. Return Window

You may request a return or refund within 30 days of receiving your order.

The window begins on the day of confirmed delivery.

3. Return Conditions

For a return to be accepted, the following conditions must be met:

  • The product must be unused and unopened
  • The original packaging must be intact
  • The product must be in a resalable condition

For hygiene reasons, opened or used products cannot be returned, except in the case of a manufacturing defect or an error during shipping.

4. Return Procedure

To initiate a return, please follow the steps below:

  1. Contact our customer service by email at: support@renovlab.com
  2. Provide your order number and the reason for the return.
  3. Our team usually responds within 1 to 2 business days with the necessary instructions.
  4. Once the return is received and verified, the refund will be processed.

5. Refunds

Once the return is approved, the refund will be issued within 5 to 10 business days using the payment method used at the time of purchase.

Only the price of the product is refunded. Shipping costs are not refunded, except in the case of a defective or incorrectly delivered product.

6. Right of Withdrawal (EU Law)

In accordance with European consumer law, you have a period of 14 days to exercise your right of withdrawal without needing to provide any reason.

To exercise this right, please contact us by email at: support@renovlab.com

7. Damaged or Incorrect Products

If you received a damaged or incorrect product:

  • Contact us at support@renovlab.com
  • Please attach photos of the product and its packaging

In these cases, we will offer either a free replacement or a full refund, including shipping costs.

8. Returning Products

Returns must be sent with a tracking number. We recommend using an insured shipping service, as we cannot be held responsible for lost returns.

9. Contact

For any further questions, please contact our customer service:

RenovLab
Email: support@renovlab.com

Support: support@renovlab.com Monday – Friday: 9:00 AM – 6:00 PM · Response time: Within 2 hours

© 2026, RenovLab